How long will it take to receive my order?
Downloadable orders arrive 5-10 minutes after your payment has cleared. We use high-speed servers from Amazon.com so downloads are usually pretty fast. However in some cases with large files you may experience issues with your ISP restricting the download of large files. If you do please email us at support@fstopacademy.com
On non-downloadable items we typically ship USPS priority. Items take 3-4 days to arrive within the US and 6-10 days internationally.
What if my downloadable video doesn’t play?
Our downloads are 100% guaranteed to play. If you have any problems with downloaded videos, contact us and we’ll fix it and if we can’t we’ll send you a physical product at no additional cost.
Please note when downloading large files In some cases ISP’s will drop your connection if you show constant activity…in order to curtail pirating / illegal file sharing, as well as to more evenly distribute bandwidth to their customers. In this instabce we will send you a smaller file 0 just email us if you have difficulty.
What forms of payment do your accept?
Our payments are handled by Paypal.
What is your return policy?
Downloadable items are non-returnable, but we guarantee they’ll play and we think you’ll find them a great value. Non-downloadable items vary from manufacturer but are all guaranteed to work as advertised and arrive free of defects. For any specific concerns, please contact us.
Is my transaction secure?
All online purchases from(F-stop Academy LtD T/A Learn DSLR Video) are made using Paypal.com on a SSL connection which encrypts all your personal information—including name, address and credit card number- so that it can be transmitted safely across the Internet.
What are your shipping rates?
Downloadable items have no shipping charges. Non-downloadable items typically cost between $10-15 for shipping.
How can I check the status of my order?
You will receive an email with your order for instructions on tracking packages and order status inquiries.
I need to cancel my order. What should I do?
Contact us immediately and a salesperson will research your order. In an attempt to ship orders as soon as possible, it is not always possible to stop an order once it has been placed. Downloadable items may not be cancelled once the first download has started.
Can I ask follow-up questions about the course I ordered?
Absolutely, Den & Phil are more than happy to answer your questions. We’ve tried to make our courses as thorough as possible and anticipate every possible question. But if you still have more contact us and we’ll help you out!
Do I need a Mac to view these videos?
All videos are encoded to QuickTime, so all you need is a computer (Windows or Mac) with the latest version of the QuickTime Player.
All prices are subject to change without notice. All prices are posted in US Dollars.